Effective: 10th April 2019
Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, postcode, and contact details. It may also include financial information, including your credit card information.
We may collect the following types of personal information:
We may collect these types of personal information either directly from you, or from third parties (such as your company if they set you up with a user account). We may collect this information when you:
Your privacy is incredibly important to us and we spend a lot of time and thought ensuring your data is kept safe and secure.
In order to provide, improve, and protect the ClearCalcs service, we may collect, hold, use and disclose your personal information for the following purposes:
In addition to the information you directly provide, we may also collect information about how users interact with our service, which we refer to as ‘metadata’. For example, we might collect information about how far you scroll on a page, or when you click certain buttons. This information is collected expressly to improve the user experience, as well as calculate interesting information for users, such as the average time taken to complete a calculation.
From time-to-time we may send you important email updates about our services. We’ll try to only provide the information you need in these emails and you’ll be able to unsubscribe at any time from product update emails. All communication will be sent in accordance with the Spam Act and Privacy Act.
We may disclose personal information outside of Australia to our third-party software providers for customer relationship management, email marketing, and help desk management, located in the USA.
We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles, and will only disclose the information necessary for that service to operate properly.
We may collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
You have the right to ask us not to process your information for marketing purposes. You can exercise your right to prevent such processing by checking or unchecking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org.
ClearCalcs is securely hosted using Amazon Web Services’ infrastructure. This facility is physically secure, designed to be resilient to failure, and employs security best practice and secure encryption for data storage. The system has a strong physical and digital security assurance program using global privacy and data protection best practices – these protections and control processes have been independently assessed and are compliant with the Australian Government’s criteria for information security.
Information (including personal information) may also be stored locally on your device using mechanisms such as browser web storage (including HTML5) and application data caches.
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. For example:
Additional measures may be undertaken beyond those discussed, however, we cannot guarantee the security of your personal information.
As ClearCalcs services visitors globally, we strive to ensure that data compliance is met in accordance with GDPR regulations for EU residents, and endeavour to extend these rights to users in other locales where practical. (Chapter 3 of the GDPR) each Data Subject has eight rights. These are:
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
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