Effective: 1st January 2017
Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, postcode, and contact details. It may also include financial information, including your credit card information.
We may collect the following types of personal information:
We may collect these types of personal information either directly from you, or from third parties (such as your company if they set you up with a user account). We may collect this information when you:
Your privacy is incredibly important to us and we spend a lot of time and thought ensuring your data is kept safe and secure.
In order to provide, improve, and protect the ClearCalcs service, we may collect, hold, use and disclose your personal information for the following purposes:
In addition to the information you directly provide, we may also collect information about how users interact with our service, which we refer to as ‘metadata’. For example, we might collect information about how far you scroll on a page, or when you click certain buttons. This information is collected expressly to improve the user experience, as well as calculate interesting information for users, such as the average time taken to complete a calculation.
From time-to-time we may send you important email updates about our services. We’ll try to only provide the information you need in these emails and you’ll be able to unsubscribe at any time from product update emails. All communication will be sent in accordance with the Spam Act and Privacy Act.
We may disclose personal information outside of Australia to our third-party software providers for customer relationship management, email marketing, and help desk management, located in the USA.
We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles, and will only disclose the information necessary for that service to operate properly.
We may collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
ClearCalcs is securely hosted using Amazon Web Services’ infrastructure. This facility is physically secure, designed to be resilient to failure, and employs security best practice and secure encryption for data storage. The system has a strong physical and digital security assurance program using global privacy and data protection best practices – these protections and control processes have been independently assessed and are compliant with the Australian Government’s criteria for information security.
Information (including personal information) may also be stored locally on your device using mechanisms such as browser web storage (including HTML5) and application data caches.
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. For example:
Additional measures may be undertaken beyond those discussed, however, we cannot guarantee the security of your personal information.
Upon account closure, you may request complete deletion of all associated data. Data will be deleted from our live system as soon as is practical, however this may persist for a reasonable period of time in backups. Please note that this data removal includes all data created and uploaded by you, but does not include our financial account-keeping records on you which we will maintain for future reference.
If you would like a full copy of the data associated with your account, please write to firstname.lastname@example.org and we will provide it to you as soon as possible.
You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
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